Old Sep 7, 17, 12:27 am
Join Date: Apr 2017
Programs: AA, DL, Avis, Enterprise, National, IHG, HH, SPG/MR
Posts: 1,816
Originally Posted by Cofyknsult View Post
Hello all,

The story is worth telling, although I would not believe it if I myself heard it:

Months ago, I booked a MilesAAver award in Business Class LIS-LHR-JFK for today, September 6, with a 5 1/2 hour connection in LHR as AA 141 (Dep 7.30 PM) was the only one showing availability.

Arriving Heathrow from Lisbon early today at around 1.45, I looked whether an earlier flight to JFK was available. It was, AA 107 at 5 PM. It showed an availability of J7 and a seat map with 12 available J seats on Expertflyer, and this only 3 hours before departure. By comparison, my AA 141, 2 1/2 hours later only showed J4.

Although I am EXP and there is no fee involved to return/exchange awards, my request to change flights was, as I expected, rejected at the Flagship FC counter, but I was told to call the AA EXP line, which I did. I mentioned the bigger availability on AA 107 than on AA 141 but it was rejected too.

I mentioned to the Flagship FC agent that courtesies were a 2 way street, that I had just previously been delayed 30 hours in early August between Manchester and New York, that I had requested and obtained compensation as per EC 261 but that I had not informed any of my traveling companions of the regulation, which they did not know about, during the 5 hours wait at the gate, and that I would most likely not be so discrete the next time. She seemed very interested and gave me a boarding pass for my flight with the mention "SSSS" ("Potentially suspicious passenger, Hold at gate for secondary inspection").

So I'll go to the gate early, I have time. But Lower and Cheaper... I have seldom seen.

O Mighty Caesar, Dost Thou Lie So Low...
Thread title is inaccurate... It's not AA that was being petty in this story.

1. J availability is not the same thing as whatever fare bucket business saaver awards come from.

2. Secondary screening is not subject to the discretion of the agent printing the ticket. Can you imagine the number of civil suits they'd have to deal with when people claim racial profiling?
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