Originally Posted by
Global321
I think management does care as this could/does affect revenue. But, management cannot 'force' them to do PDB. And as you say once the FA's realize they can play on their phones or socialize, without repercussions, they get lAAzy.
If management truly cared, there are certainly mechanisms they could quickly implement to improve PDB delivery and penalize non-conforming FAs. Unlike some of us here, they AA's management doesn't rate PDB performance as truly integral to overall airline operations and performance.
-FlyerBeek