Hmm.. Will try calling them again, really don't want to let one bad experience ruin a lifetime of happy flying!

The reason is I get Starpoints for every $ I spend on EK flights. I usually buy J-Flex fares so that's a lot of Starpoints.. And I think Starpoints are a good currency to accumulate (at least till end of 2017) so we can trade them for miles/stays later.