Hey y'all.. (Major Rant ahead)

Sorry been lurking for a while now. This may be an exception to what all of you have faced. I applied for a Status match from DL (Plat) to EK (Silver) month and a half ago and I didn't get a response from EK Customer Service until after I sent them 3 emails using their Contact Us page. I got Silver but I actually flew and accrued the Tier Miles. I'm not complaining about that, because I know EK is not obligated to provide me with their Elite status match. It is just that no one bothered to inform me whether or not my request was being processed/approved/denied. I'd have understood if they denied my request, but zilch.

Next is a request to change my name to match my SPG account so I can earn Starpoints on flights (Now who doesn't want that, correct?). The first time I submitted my request the guy swapped my first and last names. The second time they added my middle name to my last name. The third time I called a live agent and asked her to change it, which I thought she did but apparently not. I gave EK an earful on their Contact Us page on why is it so hard for me to change my Skywards Account name, not my travel details. With Delta, honestly took me less than 5 minutes to match my name to SPG.

Which brings me to the third strike, they didn't credit my miles for two weeks after my trip. 10 business days after trip completion and almost month and a half after my onward flight. I was given the standard response, your name didn't match our records. Why would it, when they had my first and last names swapped?

So, really am thinking if I should be loyal to EK when my customer service experience with DL was far superior. I got to be honest, the EK pre-flight, in-flight and post-flight experience is above the charts, but I am really frustrated to deal with back office customer service reps for every single thing.

Minor rant: The website is so annoying, I have to verify CAPTCHA everytime I login/submit a request. It's also very sluggish to access from East Coast of US.

Am I asking for too much? I don't think I'm entitled to anything.. But I just don't feel that EK values my opinion/business.