Originally Posted by
chicaloca453
I have a client who has the Delta Platinum AMEX card. This is not the reserve top tier card, but it's the mid-tier AMEX. The way I read it he should be getting MQM for this card. In looking through his account, I've never seen any AMEX MQM post. Am I mis-reading the terms or does he have to request them? He has definitely hit the $25K spend as he got the MQD waiver. He'd like to get his AMEX MQM to secure Platinum this year and to have additional roll over miles for next year.
Can someone please advise me on this? Thanks!
When did he hit the $25K in spend? For the DL Plat AMEX the boost posts within a few days of the close of the statement where you went over $25K. Your message implies this is not the case and that he hit the $25K a while ago, but mentioning this for the sake of completeness.
If indeed he hit the $25K a while ago, has he gotten miles etc. posted for his purchases? If not, check whether the Sky Miles number on the AMEX matches his number -- there have been a number of reports (for both DL and SPG) of AMEX creating new FF/loyalty accounts when you open a credit card. In this case I would contact AMEX to have the correct number associated with the card, and contact DL to have the accounts merged. I suspect he would have noticed by now if he weren't getting miles for his purchases though...
Is he well over $25K or only barely?