Originally Posted by
RogerD408
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My take is no one at AA really cares what the customer thinks or our complaints aren't getting to the right people/person. Once staff figures out they don't have to deliver PDBs, that nothing is going to happen, it's an easy conclusion.
I think management does care as this could/does affect revenue. But, management cannot 'force' them to do PDB. And as you say once the FA's realize they can play on their phones or socialize, without repercussions, they get lAAzy.