Originally Posted by
flightfulbird
I always thought once a phone agent did ANYTHING at all with the reservation (except to look at it!) then any changes could only be made by calling in again - not in my experience !
I fly a lot of my employees around all the time booking online and have had to ocassionally make calls to modify and never experienced this for standard 'ol domestic reservations (not SWABIZ). There may be a scenario where that is the case but it is no longer common if it was at one time.