Originally Posted by
nikelg
LGA – RDU Aug 30, 2017 AA 1669
RDU – LGA Aug 31, 2017 AA 4426
Full PDB both flights with several refills despite the short flight time. I’m not sure why this is so difficult for some crews or why AA allows the inconsistency. This is a very small thing that appears to generate a lot of goodwill when done right and very negative feelings when not done.
Year upon years ago as an IT contractor, my agency demanded a weekly status report of the tasks completed. After two months of no one commenting on all the miraculous things I'd done I stopped submitting the report. Still no one commented on the missing report. And even after 14 years on that assignment, no one asked so no one got.
My take is no one at AA really cares what the customer thinks or our complaints aren't getting to the right people/person. Once staff figures out they don't have to deliver PDBs, that nothing is going to happen, it's an easy conclusion.