FlyerTalk Forums - View Single Post - Qantas "challenge" to reinstate expired points
Old Sep 4, 2017 | 3:12 am
  #28  
perthite
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Originally Posted by Brewy
I found a law against this, Its Named 'Misleading or Deceptive Conduct" under Section 18 of "Australian Consumer Law". So this quote from LawPath below is exactly what QFF are doing by hiding the most important information of "points expiry in small black print."

"Disclaimers and small print".

Where a business hides important disclaimers within small print to advertise their product or services, they may not be protected from liability by the disclaimer. If a business intentionally utilises small, unnoticeable placements for their disclaimers or buries them within the small print of their advertisement then they may be liable for misleading or deceptive conduct.
Then you have two options available to you:

1) Complete the challenge, and it needn't cost thousands
2) Commence legal proceedings against them, if you believe that their conduct is against the law.

Good luck.
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