Originally Posted by
gregsfortytwo
Yep, they sent out another message saying to disregard the previous one.
It was indeed a bug, but I managed to change an itinerary because of it (after some convincing that the email did in fact exist even though there was no waiver in place). Managed to hop on a SEA-JFK direct flight on a Z ticket with full lie flats instead of a SEA-ATL-JFK flight with the ATL-JFK section being in coach. I feel as if I have drawn the Community Chest - Bank Error in your Favor card.