Originally Posted by
Mwenenzi
The program t&c's are clear.
They do not expect people to spend money to get points back.
They do expect people who are a member of the frequent flyer loyalty program to have an eligible activity at least once in 18 months to keep points alive. Living in Australia this is not hard for many people. Many people seem to overlook/ignore the frequent part.
Brewy Do you have any thing that can be considered an eligible activity in the last 18-24 months? Car hire, hotel, Jetstar or another Oneworld airline flight.
The "Points Challenge" to get expired points back does make members spend unnecessary aggressively more money to get points back within 6 months, for example, Woolworth Rewards, have to spend $2000, just to convert to QFF for only 870 points, and Woolworth's rewards only convert points over only every 3 months, so this option could be a stretch, so this points challenge is only for 6 months and 2500 points from 2 sources? I even told them I'll take this challenge nearly 4 weeks ago, as when I found this info out, as I knew we was only around $100 dollars off $2000 that i could of change Woolworth rewards into 870 FF points, that I could convert, but they didn't do it and when we spend Woolworth rewards card and got on/over $2000, it automatically converts it to $10, as it was a waste of time if I did convert to 870 ff points, as the challenge hadn't been set up or started on there end and then I had this incompetent QFF staff member say, why did you take the $10, I said to her 4 times because your incompetent staff didn't do it when I said this 870 points wouldn't have been counted, as points challenge hasn't started and she just couldn't understand and its there procedure, so looks like the whole QFF program is a fiasco from my experience.