One thing I did forget to mention, they tried to charge me a resort fee for the paid night and I had to argue with them that A) the Hyatt Concierge on here stated paid nights do not have resort fees for Diamonds and B) the Hyatt website itself says Miraval rates are eligible rates that have no resort fee. They took it off but told me that they contacted "their Hyatt rep" and they told them that resort fees were only waived on award stays. I showed them where on the OFFICIAL HYATT T&C it said otherwise and they told me they would do it since I was told otherwise originally. This was irritating because they acted like they were doing me a favor instead of giving me my actual clearly stated benefit. I told them they needed to get that straightened up since the website is very clear.