Originally Posted by milgom

I've just been told by a hilton rep that a Citi Free Weekend Night certificates cannot be used in Conrad Tokyo because they supposedly don't have a basic room even though they have standard awards availability (it's listed when clicking on pay with points) and that hotel is not in the list of excluded hotels.

Did anyone have that issue before? I find that redeeming the Weekend Night Certificates is always extremely difficult. I've had that issue before too when redeeming a certificate and it's always an hassle getting it to work.