I know that the flight was booked as one transaction, with JetBlue flying me from BWI to BOS and then Thomas Cook completing the journey. The trip was booked directly through Thomas Cook's webpage.


I did approach the desk, but wasn't able to speak with anyone until 2am as I was waiting in line. At that time, I discovered the line wasn't actually being assisted by Thomas Cook employees but rather by BOS employees trying to find lodgings for all of the passengers. They provided a couple of food vouchers, apologized, and helped provide cots since they couldn't find any other hotels. There was no one employed by the company to talk with until they arrived the next day around 1pm.


I guess I will give them one more shot before figuring out how to file against them in the UK, since I know a US court wouldn't award me anything. Thanks again!