I just unknowingly lost 234,017 points in June 30th without proper warning, paying 2 x ANZ Frequent flyer credit cards fees since 2002-2015 and spending 100;s of thousands of dollars to accrue these points, I'm not happy. How I found out they had expired, was my friends father died 2nd August, so I was going to use points to fly to funeral on 7th August, that's when I seen it was zero, so after I contacted them, that's when they said about inactivity in 18 months, that I didn't know.
So I contacted ACCC, and they said before they take on my case to contact ACA "Airline Customer Advocate" so I did on 3rd August, haven't heard anything, so not holding my breath, as apparently this department is funded by the Airlines, so could be biased. In the meantime I've been going back and forth with QFF department, me arguing that they only sent me a monthly Newsletter and in the smallest black deceiving writing in newsletter when points expire, no one would see this, only if they was looking for it, as everything else in newsletter is Big Bold bright colours/pictures that distracts you away of the most important information, is points, they should of sent a proper expiry email, stating in subject line, warning of expiry, but no, they hide it in newsletter, what a joke. We'll I'm going to give them a long hard time, as they keep changing the story, every different person that responses to my emails, as this fiasco has been going on for a month now and I'm not giving up, they also said about the points challenge, but we shouldn't have to do this, as its there deceiving points correspondence that's unacceptable that's caused a lot of members problems, they've phoned me twice this week and the incompetent person on the other end frustrated me and I hung up, as they didn't even know the points procedure. If ACA don't resolve it, I'll be contacting ACCC and see what next to do, maybe Office of Fair Trading. I got hold of apparently Alan Joyce email address and sent him a email last night on what's going on,( it didn't bounce back and I got a "Read Reply" this morning that it was read at 5.04am, so see if its ligate) and wanting to put a formal complaint against Qantas Frequent Flyer program about how deceiving this program is about points expiry correspondence and the incompetent of staff, so we'll see how I go there, If ACCC cant do anything and the last resort is I'll be contacting Channel 7 news and tell them what's happened and I'll send them my Monthly Newsletter that's has in the smallest black writing on page about expiry.
Everyone that has had the same points expiry should contact the ACCC and let them know, as If everyone does it, they will then act on our behalf, as I ask if anyone else has reported this problem and he said he hasn't heard, as I'm not giving up until I get my points back and to make sure QFF send everyone of there members a proper email stating specifically about points expiry and not hide it in newsletters so they can rip us off.