1. Flight was scheduled to leave around 5:30pm on Tuesday.
2. I arrived at 2 after my transfer flight completed.
3. Everyone is waiting at the gate until 5:15ish, when they announce initial delay.
4. Another follows about an hour later, until we are at 9pm and they ask everyone to go to ticketing desk which requires exiting through security.
5. Once there, we all wait in line for assistance with accommodations
6. At 2am, they announce that they couldn't find any more hotel rooms but they have cots. I find out then we have only been working with airline employees as the Thomas Cook reps have left at some point previously. I sleep on a cot in the airport because I have no idea when the flight will leave and no expectation that they will actually help me get back to the airport in time for said flight.
7. Wake up around 6am. No update on the flight board so I call the Thomas Cook customer assistance line. They say talk to the ticketing desk when they arrive, because their system doesn't have any info about when the flight will actually leave. 8. Ticketing staff show up around 1pm. I ask about compensation (because now I am somewhat aware of it being owed) or changing the flight, they say they are only handling check-in to the flight for that afternoon at 5pm.
9. I fly home because I'm exhausted, pissed off, and had a medical episode after sleeping for 4 hours and worrying about if I would get anywhere or how.
10. Eventually I have to internationally call the UK customer assistance line because Thomas Cook isn't responding to the email address they sent to me about my flight delay, to find out they will only offer the €600 delay payment as full and final. I requested a call back from a manager since the front line person obviously had his authority set. I haven't received, even though I have it in an email that they will contact me.
Anything else that might be helpful to know?