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Old Sep 1, 2017 | 1:52 am
  #17  
lewisyu
500k10 Years on Site
 
Join Date: Jun 2012
Location: HK
Posts: 106
Originally Posted by Innocent Abroad
I had an aircraft change (from A359 to A333) which caused my assigned seat to be dropped (naturally). The Manage Booking on cathaypacific.com would not let me choose a new set (it reads: "We were unable to process your previous request. No further seat change is allowed"). The CX call centre in TLV is not the brightest one; is there a way to do it online? I'm a OWE and had no problem choosing my seats after the ticket was issued.
A capable CX call center agent can solve this for you. I experienced the same before after a change of metal.
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