Originally Posted by CommentatusMaximus

First claim took about two months and I had to escalate to management. Knowing how they drag, I let the second claim take longer but finally demanded an escalation at about 116 days. Both required management to get involved but then promptly got approved. My cases might have been more complicated by the fact that receipts were in a foreign language but definitely other issues were simply manufactured BS speed bumps by the processor.

IMO, follow all the rules, keep copies of everything, and submit early. Then when you don't get a reasonably timely response, call and demand a manager. If you've done everything correctly, the manager can get things approved. Just don't cry wolf unless if you've got your own ducks lined up first.