Originally Posted by
snic
No, I have not yet received my bags. The courier promised them by 17:30 today, but it is now 18:00 and still no bags.
I would like you to explain what Lufthansa's service commitment is for delayed bags: how long after they reach the airport are they to arrive at the passenger's location? Is it acceptable for it to take 72 hours (or more) from the time the bags land at the airport until they reach the passenger's location? And if not, what exactly do you plan to do to rectify this unacceptable situation in Bologna?
Hello snic, as soon as lost luggage is found, the passenger is contacted to arrange the delivery. This should of course not take 72 hours. I hope you are finally reunited with your bags. Should you wish to provide any contact details and your baggage tag number via DM, my colleagues will try to find out why it took so long to deliver the bags to you. Kind regards, Maria