I called them about my flight that now will arrive 1h later than originally scheduled and that would make me miss my connection. They told me about the 2h policy and that there's nothing they can do free. Unsatisfied, I called again and the other agent I spoke to asked my connection Flight number I was going to miss. She put me on hold and then came back saying that she can't do anything as it is on a separate ticket. Very unhappy with that.