I think I've just been caught out by the revised IHG cancellation policy. I cancelled a Holiday Inn reward reservation just before 6pm on the day of arrival. I've just realised that the policy says that cancellation is only free until the day before.

Does anyone know if IHG will offer some flexibility given this recent change in policy?

I'm sure it used to be the case that the website would not let you cancel a reservation after the free cancellation period. Now it seems it lets you cancel and makes no mention of the fact that you will lose everything. Is this true?