Originally Posted by alpinecow

I've had AA call the cops on me twice, once when I argued with a GA who failed to follow policy on giving standby's seats on the flight after a mech cancellation, and again when I argued with a check-in agent who took >45 minutes to check my family and I in, and we missed the cutoff as a result. Both times, the officer rolled his eyes, listened, asked me to move my bags 5 feet, and then walked away.

AA threw me a $300 voucher for each incident, but the email noted voucher was for the standby and check-in mess-ups, not for calling the cops. Small sample size, but seems AA corporate tolerates and maybe even condones using the police to adjudicate customer service disputes.