Originally Posted by
24left
YVR volunteers have always impressed me. They are helpful and gracious and I would think another great example of what YVR offers. The only other airports I've been through that have similar volunteers (all in easily identifiable uniforms) were SRQ and PHX. ATL has many Delta Assist staff all over the terminals to help out. Maybe YYZ has them, but I have no idea where they are.
If AC has volunteers anywhere in the system, I've never seen them.
Still, this very sad story seems to be another example of very poor communication between AC staff, ground staff, and language barrier - certainly helped by another pax, but could have been dealt with by airport employees.
DFW has good volunteers as well. Bear in mind this was a flight to Portland so we were all behind US CBP, off of the top of my head, I don't know if the volunteers can go back there.
Smallest State puts on his Make America Sarcastic Again red hats........'One of these nice Canadian senior citizens might hop a plane to the USA without a ticket and be a security threat'