FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,603
I'm glad to hear you had a satisfactory outcome with the Twitter team. I found them to be quite useful a few years ago and certainly know I saved a lot of time not having to call in. Then maybe two years ago, it seemed to go to $#^!. Instead of being helpful, I'd just get canned responses either via reply or DM suggesting I call EXP instead.
I haven't used them in several months as my trAAvel has dropped off significantly since last June, so I hope they will be as good as they used to be the next time I do need them..