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Old Aug 28, 2017 | 11:21 pm
  #6  
The smallest state
 
Join Date: Dec 2014
Location: Providence RI
Programs: American Exec Plat, Hyatt Refugeeist, Marriot Gold, Air Canada Cattle Class, Korean Air Morning Plat
Posts: 988
Originally Posted by Transpacificflyer
I expect that we are all on the same page on this one. What annoys me is that this was preventable and could have been managed manageable had the airline supported/facilitated/encouraged the use of communication between its stations. Surely, there could have been a note added to the passenger file subsequent to checkin at TPE. How difficult was it to alert YVR? Just a little bit of planning accomplishes so much,
Preventable is exactly the word I wish I had used in the write-up. Whether it was AC or YVR or both, this whole thing could have been done properly.

Instead everyone was slightly embarrassed and I'm sure if this was the families first visit to Canada (no idea if it was/wasn't) their take away would be less than glowing.
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