FlyerTalk Forums - View Single Post - Mom has to carry disabled son down stairs to get onto plane.
Old Aug 28, 2017 | 10:18 pm
  #5  
Transpacificflyer
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I expect that we are all on the same page on this one. What annoys me is that this was preventable and could have been managed manageable had the airline supported/facilitated/encouraged the use of communication between its stations. Surely, there could have been a note added to the passenger file subsequent to checkin at TPE. How difficult was it to alert YVR? Just a little bit of planning accomplishes so much,
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