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Old Aug 28, 2017 | 9:46 pm
  #98  
transportprof
 
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Originally Posted by TerryK
The manager is following T&C of Hilton policy.



http://hiltonhonors3.hilton.com/en/e...its/terms.html
Thanks for clarifying Hilton's policy, which I am now familiar with. I guess I got lucky on my first post-Gold stay in April and got upgraded at Frankfurt Airport, so got access to the Executive lounge that way, thinking it was because I was a Gold member. I do recall getting into the EL's as a Gold the last time I had status, but that was over a decade ago.

The Helsinki front desk staff had promised a bottle of wine as part of the surprise package in my room when I checked in and was not upgraded, and when that did not occur, I think they became open to my suggestion of a drink at the bar.

I'll adjust my expectations going forward....
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