Originally Posted by
transportprof
.......only Executive Rooms have access to the lounge and that the lounge was too small to allow Gold members access except for those who got upgraded to the Executive floor.....
The manager is following T&C of Hilton policy.
Executive Floor Lounge Access Policy: The following policy applies at all Conrad® Hotels & Resorts, Curio - A Collection by Hilton, Hilton Hotels & Resorts, and DoubleTree by Hilton™ and Tapestry Collection by Hilton™ hotels with Executive Floor Lounges. Executive Floor Lounges are available only at select properties.
If you are a Hilton Honors guest with Gold status, you and up to one additional registered guest in the same room will be granted complimentary access to the Executive Floor Lounge only if you receive a room upgrade to the Executive Floor or an upgrade to a room type that confers Executive Floor Lounge access benefits.
http://hiltonhonors3.hilton.com/en/e...its/terms.html