Originally Posted by mglvrug

Last week on a two-leg trip, I noticed that, after checking in, my wife and I were not on the upgrade list for the second leg of that day's trip. I called and the agent said it was a recurring issue and that she'd manually add us to the upgrade list. Later, I saw that I was on the upgrade list, but my wife was not, even though we were on the same PNR. At the SkyClub, a helpful agent said that this, too, was a recurring issue--in this situation, each passenger needed to be added manually. When she added my wife to the upgrade list, we were immediately linked on the list (with her as a Silver immediately behind me, a Plat). So the system knew we were on a single PNR, but had somehow separated us.

So two issues: not being automatically added to the upgrade list on the second leg of a trip; and, to correct the omission, both passengers needing to be added individually to the upgrade list.

I don't know how widespread these issues are, but I'll have to check things more carefully in the future.

(I seem to recall a version of this issue being raised before on FT, but my searching has been unable to locate a pertinent thread. Sorry if I overlooked it.)