Missed my OAK-SNA flight due to traffic. Later (and last) flight well oversold. I drive down to SFO and work with AS counter for options. She recommended taking my flight coupon to see if AA would honor it for a later flight. She took it one step further and SHE actually called them AND issued me a new ticket for AA all right there at the AS ticket counter. I was rerouted on AA from SFO-LAX which worked out fine. No expenses were incurred by me either!

The question is: Ticket shows "involuntary reroute". Did this agent at the AS ticket counter go "above and beyond" normal duties, make any exceptions, or is this SOP? I'd really like to send her a thank you letter, but don't want her to get into trouble over it.

ONCE AGAIN... AS is really coming thru, and first 5 flights with them this year have all been exceptional!

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"I travel a lot; I hate having my life disrupted by routine" -Caskie Stinnett