FlyerTalk Forums - View Single Post - Who's in charge here??
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Old May 31, 2004 | 7:39 am
  #1  
rahmanbar
 
Join Date: May 2004
Posts: 915
Question Who's in charge here??

"...and the new owner did not retain Marriott as the manager of the hotel (it's now franchised)."

The above is the operative phrase contained in a post by Socrates regarding an issue as to an FTer's problem getting their Bonus Bucks. I don't believe in quoting out of context, so here's the entire post:

"Bruce,

Your post lists a several concerning issues for me.....I would ask you to contact Marriott customer service (either calling or using the internet page on marriott.com) and repeat the above post for them.

Soc PS You are correct the BB's are to be given at checkin...I don't see why they would repeatedly push you on such a non-issue as giving them to you, afterall how did they expect you to use express checkout?....unfortunately Host sold this hotel within the past 12 months and the new owner did not retain Marriott as the manager of the hotel (it's now franchised)
"

Now I'm curious -- are some/many of the inconsistencies discussed in this Forum due to decisions/practices on the part of franchises using the Marriott flag but that are not managed by Marriott and therefore under less stringent (or virtually no) meaningful control by them?

Last edited by rahmanbar; May 31, 2004 at 10:01 am
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