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Thread: Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
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Old Aug 28, 2017 | 10:09 am
  #1683  
snic
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Originally Posted by LufthansaGermanAirlines
Hi snic,
sorry, we are only here from Monday to Friday. Have you received your bags by now?
Vanessa
No, I have not yet received my bags. The courier promised them by 17:30 today, but it is now 18:00 and still no bags.

I would like you to explain what Lufthansa's service commitment is for delayed bags: how long after they reach the airport are they to arrive at the passenger's location? Is it acceptable for it to take 72 hours (or more) from the time the bags land at the airport until they reach the passenger's location? And if not, what exactly do you plan to do to rectify this unacceptable situation in Bologna?
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