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I think the part missed so far in the discussion and pretty crucial is that the op cancelled the inbound part of a return, not the whole itinerary!
As such he flew a one way which will have been far more expensive than the mere restricted outbound part of the return and before any refund, his trip will have been recalculated according to what was actually flown.
in other words, the op paid , say $1800 for a return with the inbound part being flexible. He chose to cancel it - great, but before refunding his trip was first repriced at the one way cost which may well have been $1400. This would be the case even if the ticket was fully flexible for both outbound and return.
Last edited by orbitmic; Aug 28, 2017 at 10:42 am