Lousy KrisFlyer Contact centre. They are simply a vendor that SQ has engaged, a lot of internal policy and procedure but SQ has verified is not SQ's policy. Have to beg for manager calls for at least 5 times. If Agents are not fully trained. Please do not let them answer calls. Its quite frustrating and time wasting for customer if the agents are not able to assist. I have encounter 5 times in a day that Agents have advised they are not fully trained, arrange callback within 24 hours..no callback.
these bad encounter make us feel disgusted and do not want to fly with SQ. Request for full refund (for non refundable ticket) reason is SQ did not compensate anything for their Contact centre lousy service.
SQ does not want to win back dishearted customers. SQ did not value about its customer. They are business minded, not customer oriented airline.They are too arrogant and don't mind to lose its customer. They decline my request yet again thus we will boycott SQ forever, we don't mind to lose 1500 SGD just to see SQ true colours.
To all who travel with SQ, good luck. make sure you wont have any changes which require to call their KrisFlyer contact centre. you might be the unlucky one to received their worst airline service.Good Luck.
I will post all online forum that can feedback about SQ lousy service to serve as a warning to others who wish to fly with SQ. However I do not know how to proceed to search for other online fourm. If you guys have suggestions, please let me know. I want the world know SQ is not customer oriented airline.dont deserve to be number 1 in the world