Originally Posted by
jrobin
The TA is consistently stating:
"As per the terms and conditions: All flights are non-refundable. No refund value if part flown."
What terms and conditions? Were there some terms and conditions the agent claimed were in place on top of the fare rules?
Originally Posted by
jrobin
Can a TA sell a Oneworld Explorer ticket but not adhere to the rules of the ticket?
A travel agent is an agent for an airline. It is just a representative (in theory). It is supposed to honour the rules and conditions set out by its principal (the airline).
Originally Posted by
jrobin
What are my options?
What suggestions does anyone have?
(1) Get another airline to take over the ticket, and once they have taken it over, then ask for a refund
(2) Charge back request on the credit card
(3) Threat of legal action
(4) Actual legal action
None of them are great suggestions.
It would be helpful to know the wording of the so-called "terms and conditions".
Also, if you would not mind sharing, is this a big TA or a small TA? If it is a big one, it would be nice to know who it is so I can add it to my blacklist.
