You're stocked on soap for a while now, great!

Seriously though, this all screams of "we don't care". Sb from marketing thought that putting a horse statue in the lobby somehow makes it a good guest experience...

You are very generous in your review, I'd be disappointed paying for a Pullman and getting this, seriously my stay at the Ibis Styles at Heathrow was more of an experience than what I imagine this was.