Originally Posted by
ijgordon
Well, that assumes the expected resolution is that the account was hacked and the miles stolen, and that they will be returned. Why even bother investigating in that case?
No, it doesn't assume the resolution is either way. As I noted when I first mentioned it, since the travel date is well after the expected resolution, AA would have ample time to either repay the loaned miles from the restored miles (if the resolution was in poster's favor) or cancel the award booking (if not).
Originally Posted by
JonNYC
Of course they wouldn't.
I don't know why it's an "of course," but obviously you're correct.
Originally Posted by
JonNYC
I've given him the correct email to contact.
Glad to read it. Hope it gets resolved soon.