FlyerTalk Forums - View Single Post - New release of ba.com (now partially deployed after long beta test period)
Old Aug 26, 2017, 6:07 pm
  #105  
rockflyertalk
 
Join Date: Jun 2015
Location: LHR, LGW
Programs: BAEC
Posts: 3,459
Orbitmic- we are indeed finding the same in that the new booking pages do not give the fare classes. CWS screen shotted the previous User Interface (UI in geek terms!) . But the new UI is cleaner but lacks a lot of the detailed information that was there before.

Maybe this is a wider longer term idea to convert the customer to a simplistic flight price view and give them a price that reflects exactly what it wants to say, i.e basic, plus, business. But this isn't the case with their underlying revenue management and how fares are distributed alongside the FFlyer needs to know, therefore this new UI maybe cleaner and easier on the eye but lacking a thorough customer journey mind map!

Hopefully the feedback button is well used. I have used it myself and has a seamless process. I'm sure these things will be fixed.
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