DJ_Iceman

That indeed sounds like a poorly-run hotel. What they should have done is be proactive about telling those 5 guests (plus however many golds, who also should have had access to the lounge) at check-in and made it up to them with vouchers for apps and breakfast in the restaurant. While it's not quite the same as a lounge, it would at least show an attitude towards making things right rather than keeping their heads down and hoping no one would notice.

What's especially galling is that you had to deal with a manager to get a room that met with your approval on the lounge floor--that would have been a perfect time (since they didn't notify you before) for them to let you know the lounge would actually be closed so being on the same floor wouldn't offer any real benefit.