FlyerTalk Forums - View Single Post - Denied food in CE when everyone else got served
Old Aug 24, 2017 | 7:52 pm
  #151  
streetmagix
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Join Date: Jan 2017
Location: London
Programs: BA Silver
Posts: 114
Originally Posted by gav0106
As an airline, we are legally required to ensure that our passengers arrive at the destination they've booked. The service provided on board is part of the proposition we offer to our customers, but there is no legal requirement for meals to be served on board our short haul flights.
As toothless as they can often be I wonder what the ASA would make of that statement. BA might be on some thin ice if the advertising states that foodis included.

It might be worth contacting the ASA if you've been denied food in CE. They wouldn't be able to get you any compensation but it could scare BA if they could no longer advertise that food/drink is included on CE tickets.
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