Originally Posted by
1120
Personally, I'm amazed that a hotel would fail to contact guests once they realize that a date is going to slip. I get that delays occur and you take a chance in booking a new hotel based on a projected opening date.
It's pretty simple to contact guests. It's unforgivable to let them find out on their own and that's what appears to be happening.
I think it's also unforgivable that Marriott wouldn't take responsibility for finding alternative accommodations. What if I booked non refundable plane tickets? I don't think it's the guest's responsibility to figure out Plan B. It's like Jerry Seinfeld said, you took the reservation, you need to learn how to hold the reservation.