Originally Posted by
LPCJr
There are a number of complaints on Google about this property cancelling reservations and not reaccommodating guests at other Marriott properties. If that's true it's disheartening. I would expect that the Ultimate Reservation Guarantee would apply, but of course, we don't know if these folks are MR members.
They might not be MR members & the GM seems to be responding (no idea if things got sorted).
But IIRC the URG doesn't apply when it's a new property & opening date gets pushed. One can always hope that the property (any property) is pro-active w/ contacting & helping guests. Some are; some aren't.
Cheers.