get exact details direct from soneva jani management to clarify/confirm
you asked for refund and all expenses, or all expenses and no refund?
"They suggest O&O or Velaa" - did they make an offer re those?
sometimes incompetence rather than lies, but lies/etc not uncommon
you only heard from agent? did hotel have your contact info? had you communicated with hotel about stay?
can agents comment on whether to ask how many guests impacted and how theyre handling?
Last edited by Kagehitokiri; Aug 24, 2017 at 7:20 am