Originally Posted by
wolf72
Could the OP contact his credit card company and try to work with the CC company to cancel the transaction of payment by showing the CC company the email from Cheval Blanc?
I would strongly advise against this, as this would not be in the best interest of OP -- he/she did everything right.
Most credit card companies wouldn't do anything, especially based on simply an email. They would try go get in touch with the merchant/resort and ask them what happened. Involving them won't bring OP far, the only way is through GM and corporate. There is a certain risk that by cancelling a CC transaction, the chances of any compensation are forfeited.
Only exception would be American Express. In the past, they have always credited the full amount for me until the case is clear and a decision is made. But they still go through the merchant and ask for all the paperwork etc.