FlyerTalk Forums - View Single Post - Marriott's Look No Further-Best Rate Guaranteed Master Thread
Old Aug 23, 2017, 7:36 am
  #396  
danger
 
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,784
Originally Posted by toflyer
I have a question regarding LNF eligibility. I booked a room in Quebec -= marriot rate was 300$. Competing rate was $160.
Here is the response I got:
Thank you for giving me the opportunity to review your claim for Marriott's Look No Further(SM) Best Rate Guarantee. I am denying your claim because the rate you have compared does not have the same guarantee and cancellation requirements as the rate you have booked with Marriott. The comparison rate has the booking requirements below:

"We will not charge you for cancellations made before 10:00 am on 24/08/2017."

Your Marriott rate has these booking requirements:

"You may cancel your reservation for no charge until October 17, 2017 (4 day[s] before arrival)."

I thought the cancellation did not need to be the same.Should I dispute?
Unfortunately the cancellation policies must be the same.

I wouldn't be surprised if more and more competitor websites have slightly varied cancellation policies for hotels in programs that offer rate guarantees, thereby protecting their income.
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