Originally Posted by
kevinflyaway
Now I can certainly agree that this a rather lengthy, emotional response. But I wouldn't say he got exactly what he paid for.
You buy a premium ticket for a premium experience. For most of us this also includes a stress free (or at least stress minimum) experience, maybe some time to relax at the airport and then onto the plane. I think I would find it very stressful to deal with all the back-and-forth like the OP mentioned, to actually be on the flight that I'm suppose to be on.
OP did get what he
paid for, he flew his segments as ticketed, in the same booking class, and arrived at his destination, as for the rest, there are several parts to it:
1. The part where the ticket was cancelled/had to be reinstated, causing stress etc. - no doubt this is something no passenger should go through, irrespective of what class he travels in, and I expect AF will offer a gesture of good will in terms of miles and/or cash.
2. The part where he was seated at another seat - that happens, unfortunate as it is
3. The part where OP asked to be re-routed through AMS in C? why would AF do that? it's not a case of IRROPS.
4. Same for the "why I was not upgraded" on the short-haul segment, that is just plain emotional...
I don't know what OP was hoping to gain by posting this on FB (presumably this was all taking place in STR), as he said himself W & Y were full, what type of "service recovery" was he expecting?
Only recourse is to complain afterwards, and accept AF apology and compensation...