Old Aug 22, 17, 1:34 pm
Join Date: Feb 2007
Programs: Marriott Platinum, Hilton Gold
Posts: 475
I signed up for a gold challenge. I saw the charge on my account, but no credit.

So I called Amex. The representative at first said that challenge fees were excluded by the T&C, but said he would check with his supervisor. In the meantime, I reread them and didn't see anything to that effect.

He came back a few minutes later and told me that they were going to issue a credit "this time" because it wasn't listed as an exclusion. So I thanked him, but then asked why it would require special intervention to issue a credit for something that is pretty clearly an "incidental airline fee" that is not listed in the exclusions?

His reply was that it wasn't clear, and that it would be taken up at a higher level so that they could clarify the rules.
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