A different experience at a Westin
Since receiving no communication from SPG, (Platinum Member) I thought I'd post my experience at the Westin Grand Cayman.
Watching a sporting event at the lobby bar, I was physically attacked by another guest. A joke comment about his team was all it took to set I'm off. Besides breaking two pairs of glasses, I was left with bruises and cuts to my chest. After taking pictures, the police went to his room and arrested him. I spoke with the GM the following day who had a terrible attitude towards the whole matter.
No compensation and no news has ever been released. Needless to say, I can't recommend this property.