Originally Posted by
mikem004
I am speaking of the "greeters" at SIN, who were waiting on the off ramp to meet people with missed connections. Some were dealing with missed BA connections, others with Finnair, etc.
The chap in charge had a OneWorld badge.
There are 2 ground handling companies at SIN, SATS and Danta, that the airlines contract to handle their ground services. Most airlines will only have very few of their own staff based at the airport, for example a duty manager, while everyone else will work for the contracted ground handling company. Across all the oneworld members that fly to SIN (QR, QF, MH, JL, BA, AY, CX), there are maybe only 20 people who actually work for those airlines. The only "oneworld staff" work at oneworld's head office.
The people you saw would have been contract staff working for either SATS or Danta, and maybe a manager working for QF.
oneworld does have a program that monitors flights and proactively rebooks and assists people with short/missed connections, but that is only present at selected member airline hubs, which SIN isn't.