Originally Posted by
simons1
And so it goes on.
Today ex LHR EK30, so far 45 mins late, locals faffing around changing seats. Purser really offhand when I asked how long the delay would be due to having a 1 hour 5 min transit.
While I appreciate your frustration, in many cases the purser/cabin crew have no idea at all why there is a delay. Add to that, often the tech crew have no idea how long a delay will be, for example if they are waiting for an ATC slot, and so cannot/do not pass any particularly helpful info to the cabin crew.
Communication is always an area that can be improved, and a quick PA from the Captain can go a long way (although my preference on EK would be to have far fewer PAs overall), but sometimes people expect the crew to pull information out of the air.